Triage shared inboxes. Route mail. Draft replies from your docs.
Built for small teams on Microsoft 365 shared mailboxes. Route and triage incoming mail, pull draft text from what you uploaded, and send sensitive topics to your team. You approve sends when the workflow says so.
US$79/workspace/mo · 14-day trial · Cancel renewal anytime
Clear answers in your docs get drafts and routing. Judgment calls stay with your team.
Upload knowledge once
Paste FAQs and policies as plain text. We chunk and index them for retrieval.
Route with rules & triage
Rules handle obvious routing. Mail lands in the right queue without manual sorting.
Drafts when it’s safe
Low-risk, documented topics can get a draft. Disputes, legal, and security topics go to your team, not the KB auto-reply path.
Connect Microsoft 365
Authorize with delegated OAuth. Your tenant, your mailbox.
Add your knowledge base
Paste FAQs and policies once. We index them for drafts on straightforward topics.
Set a few routing rules
Route obvious patterns (e.g. invoice wording to Billing). Send dispute or legal keywords to people, not KB replies.
Review and send
Your team approves before customer-facing sends. Sensitive mail stays in human queues.
Built for teams that want control
Speed on routine mail. Software does not settle disputes, legal issues, or security incidents. Clear docs get draft help; everything else can route to your people.
- Upload policies and FAQs once, reuse them for drafts
- Auto-route and triage into the right queue
- Drafts only where your KB and rules allow
- Chargebacks, legal, refunds, and similar mail escalated to humans
Inside the product
Knowledge and rules
Knowledge base
- Short factual Q&A or sections; one question, one answer
- Real links and emails - avoid placeholders
- Not for final answers on disputes, legal, or security
Automation rules
- Route and escalate - don’t paste full answers in rule text
- Good: invoice to Billing; dispute keywords to a human
- Avoid vague catch-alls and overlapping rules
Shared inbox, clearer queue
US$79 per workspace per month after a 14-day trial. For standard team use. Very high-volume use may require review - contact us first.